Singapore Workforce Skills Qualifications (WSQ) is a national credentialing system that trains, develops, assesses and recognizes adult workers for competencies they need to stay employable. Based on standards developed by the Singapore Workforce Development Agency (WDA) and various industries, WSQ ensures workers acquire skills needed by employers at the workplace.
The MAINTAIN PROFESSIONAL IMAGE, WSQ framework supports the Retail and Service Industry businesses. The competency units have been designed for participants to develop skills, knowledge and attitudes required by persons working under supervision to deliver service to customers.
Who Should Attend This Course?
The main target audience for the MAINTAIN PROFESSIONAL IMAGE – WSQ operations modules are for staff from various service industry sectors. This module is of particular relevance to the Retail, Cleaning services, Tourism, Medical Services, Hotel and Accommodation services and the Food and Beverage industries.
What Will I Learn?
The MAINTAIN PROFESSIONAL IMAGE competency elements are:
1. Maintain Personal Grooming (head-to-toe)
2. Maintain Personal Hygiene
3. Apply Professional Etiquette in dealing with Customers
What Qualification Will I Attain?
Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.
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