On completion of the course, learner will have the knowledge and application skills in projecting professional image and be able to apply them to their workplace.
This course is within the Competency Category of Sales and Customer Service and is one of the modules leading to the WSQ Certificate in Retail Operations. At the end of the course, the participant who is certified competent will be awarded a Statement of Attainment (SOA) certificate.
This course covers the skills and knowledge to equip service personnel with the right grooming and professional image required for building confidence and projecting a positive image for the service personnel and their organization. It also involves equipping them with a positive and customer service oriented mind-set to impress and wow their stakeholders in their day-to-day engagement.
The PROFESSION IMAGE AT WORK competency elements are:
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