WSQ Courses

Maintain Professional Image

 

Course Details

Maintain Personal Grooming

  • What is personal grooming
  • The importance of first impression and image
  • Organisational grooming standards
  • Personal image management hands on make-up, hairstyle and skin care
  • All training materials and tools will be provided for all participants

Apply Professional Etiquette in Dealing with Customer

  • Understand professional etiquette in service industry environment
  • Greet customers using appropriate salutations in accordance to organisational guidelines
  • Initiate a conversation with customers and share product knowledge
  • Identifying customers' needs and expectations to offer personalised service
  • Verbal and non-verbal messages with undivided attention
  • Provide value-added product and service information 
  • Assisting customers and offering alternatives
  • Using customer-friendly language
  • Demonstrate customer appreciation
  • Attending special needs customers
  • Proper poise and deportment

Maintain Personal Hygiene

  • What is personal hygiene
  • Importance of maintaining personal hygiene
  • Personal hygiene standards
  • How personal hygiene can affect personal and company's image
  • Hands-on nail care

Course Duration

12 hours (1 and 1/2 day)

Course Fee

S$230.00 before subsidy

S$23.00* after subsidy (actual subsidy amount will be computed through SkillsConnect submission)

 

* After 90% Subsidy (For SME-sponsored Singaoreans/PRs only, who are above 35 years old and earning less than $1900/m) 

* For other subsidy amounts please contact us for clarification.

* GST of $16.10 is applicable regardless of funding

Offer Customised and Personalised Service

 

Course Details

Study and update own knowledge on organisation's products and services

  • Sources of information
  • Techniques of developing and maintaining knowledge
  • Key products / service benefits
  • Recording of product or service information

Develop knowledge that addresses information commonly sought by organisation customers

  • Types of customers (Internal and external)
  • What information do customers want and where to source for the information
  • Methods for acquiring and maintaining up-to-date information
  • Types of shared database and its uses

Identify and act upon opportunities for offering customised and personalised service

  • Types of customers who may require personalised service
  • Special needs customers
  • Customised and personal needs customers
  • Ways to recognise customers requiring customised and personalised service
  • Methods to deliver customised and personalised service
  • Organisational guidelines on service customisation
  • Principles of effective commuication
  • Identifying information sources and the relevant personnel for referral in event of inability to resolve customer enquiries
  • Types of after-sales support and follow up

Deliver service to a diverse range of customers

  • How are customers different
  • Providing customer service for diverse groups
  • Consistent service delivery
  • Varying personal approaches to cater to a diverse range of customers

Course Duration

16 hours (2 days)

This course is currently not available

Course Fee

 

Maintain Professional Image with Colours

 

Course Details

Maintain Personal Hygiene

  • What is personal hygiene
  • Importance of maintaining personal hygiene
  • Personal hygiene standards
  • How personal hygiene can affect personal and company's image
  • Hands on nail care

Maintain Personal Grooming

  • What is personal grooming
  • The importance of first impression and image
  • Organisational grooming standards
  • Personal image management hands-on for make-up, hairstyle, skin care
  • All training materials and tools will be provided for all participants

Apply Retail Etiquette in Dealing with Customers

  • Understand professional etiquette in service industry environment
  • Greet customers using appropriate salutations in accordance to organisational guidelines
  • Initiate a conversation with customers and share product knowledge
  • Identifying customers' needs and expectations to offer personalised service
  • Verbal and non-verbal messages with undivided attention
  • Provide value-added product and service information
  • Assisting customers and offering alternatives
  • Using customer-friendly language
  • Demonstrate customer appreciation
  • Attending to special needs customers 
  • Proper poise and deportment
  • Telephone etiquette

Apply Concepts of Colour Theory

  • Relevant sources of information on the concepts of colour theory relating to products offered by the store
  • Concepts of colour theory relevant to the products offered by the store
  • Different colour groups / types of colour relevant to the products offered by the store
  • Different colour system relevant to the products offered by the store

Advise on the application of colour theory to the products

  • Products in the store that require the application of colour theory
  • Colour tones applicable to the products in the store
  • Colour contrast relevant to the products in the store
  • Colour dominance relevant to the product in the store

Advise customer on colour matching of products

  • Colour matching scheme
  • Criteria for consideration in colour matching
  • Effect of colour matching
  • Difficulties of matching colours with product
  • Use of colours to achieve the desired results

Course Duration

16 hours (2 days)

Course Fee

S$430.00 before subsidy

S$43.00* after subsidy

 

* After 90% Subsidy (For Singaporeans and PRs only)

* GST applicable on course fee after subsidy

Perform Point-of-sale Operations

 

Course Details

Prepare to Operate Point-of-sale Equipment

  • Operation of point-of-sales equipment (e.g. cash register)
  • Importance of handling cash and payment securely and accurately\
  • Organisational procedures

Perform Point-of-sale transaction

  • How to operate a point-of-sales equipment such as a cash register
  • Importance of handling cash and payment securely and accurately
  • How to use exchange rate information to handle payment in foreign currencies
  • How to establish and maintain effective relationships with customers including the use of interpersonal and communcation skills and the concepts of quality service delivery
  • Level of authority and personal responsibility in relation to the dealings with customers
  • Application of regulations that are relevant to the work role such as Consumer Protection (Fair Trading) Act
  • Industry knowledge on the retail business at large and competitor's products and services
  • Organisational procedures

Wrap and Pack Goods

  • Techniques of wrapping and packaging different types of products
  • Organisational Procedures

Balance register or terminal

  • How to print and interpret a shift report
  • Organisational procedures

Course Duration

3 days (24 hours)

Course Fee

S$450.00 before subsidy

S$45.00* after subsidy

 

* After 90% Subsidy (For Singaporeans and PRs only) 

* GST applicable on course fee after subsidy

Perform Product Demonstration

 

Course Details

Prepare for Product Demonstration

  • Importance of preparing well for product demonstration
  • Logistic checklist for preparation of product demonstration
  • Importance of ensuring technical requirements are met
  • Relevant documents used to aid in product demonstrations
  • Preparation of product for demonstration
  • Importance of complying with Consumer Protection (Fair Trading) Act
  • Organisational procedures for preparing of product demonstration

Conduct Product Demonstration

  • Methods of presentation and demonstration of products to customers
  • Types of information about products and services to be presented
  • Verbal and non-verbal communication skills used in product demonstration
  • How to interact with customers using appropriate questioning techniques
  • Types of customers' enquiries on products and services
  • Importance of taking note of customers' enquiries and feedback
  • Importance of projecting a positive and professional image
  • Information on competitors' products and services
  • Organisational procedures on conducting product demonstration

Close Sales

  • How to identify customer buying signal 
  • Selling strategies
  • Advice on care and maintenance of products
  • Organisational procedures on closing sale

Reinstate Work Area

  • Importance of observing health and safety guidelines when reinstating work area
  • Organisational security guidelines on securing balance stock
  • Organisational procedures on reinstating work area

Review Effectiveness of Product Demonstration

  • Importance of reviewing product demonstration based on gathered information and data
  • How to interpret information and data
  • How to make recommendations for improvement
  • Stakeholders who would be interested in the recommendations for improvement

Course Duration

3 days (24 hours)

Course Fee

S$450.00 before subsidy

S$45.00* after subsidy

 

* - After 90% Subsidy (For Singaporeans and PRs only)

* - GST applicable on course fee after subsidy

Sell Products and Services

 

Course Details

Establish Customer Requirements

  • Organisational procedures relating to establishing contact with customer and determining customer requirements
  • Importance of displaying a positive and helpful behaviour to customers
  • Appropriate questioning techniques
  • Active listening skills
  • Ways to determine customer needs
  • Customer's behaviour that may indicate interest in a product or service
  • How to interpret and clarify customer requirement

Recommend Products and Services

  • Organisational procedures relating to recommending products and services
  • How to identify and match products and services to customer's requirements
  • Methods of presenting and demonstrating products and services to customers
  • How to highlight feature and benefits of organisational products and services
  • Competitors' products and services, including features and benefits
  • Types of documents used to aid in selling

Address Customers Objections

  • Types of customers objections and questions
  • Strategies to overcome customer objections
  • Types of customers
  • Importance of providing feedback to in-house buyers and appropriate personnel on products and services
  • Organisational procedures on providing feedback to in-house buyers or appropriate personnel 
  • Types of customers feedback

Maximise Additional Sales Opportunities

  • Types of complementary and periheral products and services
  • Common verbal and non-verbal cues used by customers that will provide opportunities for additional sales
  • Methods of presentation and recommendation of complementary and peripheral products and services
  • Relevant documents to aid in maximising sales opportunities

Close Sale

  • Closing strategies to encourage customer to make purchase
  • Importance of observing legal requirements when encouraging customers to make purchase
  • Related documents for closing and processing sales, where applicable 
  • Equipment, tools and supplies required to close and process sales, where applicable
  • Organisational procedures related to closing and processing sales

Course Duration

3 days (24 hours)

Course Fee

S$650.00 before subsidy

S$65.00* after subsidy

* After 90% Subsidy (For Singaporeans and PRs only) 

* GST applicable on course fee after subsidy

Provide Advice on Fashion and Apparels

 

Course Details

Describe the Fashion and Apparels Product Range Offered

  • Relevant sources of information on fashion and apparels
  • Basics of fashion and history of modern fashion
  • Common terms used in fashion and apparel industry such as classic and fad
  • Fashion categories and product range of apparels offered by the store
  • Different garment types of apparels offered by the store
  • Silhouettes of apparels offered by the store
  • Organisational standards of measurement procedures for apparels
  • Common types of fibres used in apparels
  • Characteristics of fibres used in apparels 
  • Common types of fibres used for apparels
  • Characteristics, types / seasons and symbols of colours
  • Different body shapes and flaws
  • Use of patterns, colours, shapes, and lines to accentuate body assets and disguise body flaws
  • Sizing standards (focus mainly on USA, UK, EU, Italy, Japan and local sizing)

Advise on Selection of Fashion and Apparels

  • How to establish customers' requirements on apparels using appropriate questioning techniques
  • Organisation's promotional activities
  • Garment types offered by the store
  • Different types of fibres and fabrics used for apparels
  • Garment silhouettes
  • Different body shapes and flaws
  • Different types of fit
  • Characteristics and symbols of colours
  • Seasonal colour type of individuals
  • Different colour coordination schemes
  • How to highlight product features and benefits
  • International size chart translations
  • How to select fashion and apparels that match customers' profiles, requirements and preferences 
  • Ways of presenting the product safely and carefully to the customers without causing loss or damage
  • Prices and discounts of fashion and apparel products
  • Latest fashion trends in fashion and apparels
  • Importance of apply the appropriate communication skills when giving advice to customers
  • Organisational procedures on providing advice on fashion and apparel to customers
  • Organisational safety and security guidelines and procedures on handling apparels
  • Organisational procedures on addressing customer's enquiries on fashion and apparels
  • Information on competitors' fashion and apparel products and services

Advise on Care of Apparels

  • Care for apparels in accordance with care instructions on product labels
  • Potential problems that may arise from non-conformance of care instructions on product label
  • Store's exhange, return and refund policy
  • Types of after-sales services offered by the store

Course Duration

2 days (16 hours)

Course Fee

S$350.00 before subsidy

S$35.00* after subsidy

* After 90% Subsidy (For Singaporeans and PRs only) 

* GST applicable on course fee after subsidy

Design and Apply Make-up

 

Course Details

Establish Customer's Needs for Make-up Services

  • Organisational grooming standards 
  • Importance of projecting a professional image 
  • Types of customers 
  • Customer's needs for make-up service 
  • Questioning techniques to establish customer's needs
  • Communication skills to facilitate open exchange with customer
  • Information required for design for make-up plan
  • Make-up techniques for different types of occasions and contexts, taking into consideration colour physics, types of lighting, wardrobe, background, location and time of day for make-up appearance
  • Basic principles of the use of colour, including cultural and situational aspects of colours
  • Effects of natural and artificial lighting on make-up appearance and how colours appear on screen or in photographers
  • Organisational guidelines, standards and procedures relating to establishing customer's needs for make-up service

Prepare Customer for Make-up Service

  • Types of skin
  • Types of skin condition
  • Types of contraindication
  • Range of skin care products 
  • Classification of skin care products
  • Types of cleansing products
  • Cleansing techniques for face and neck 
  • Hygiene practices relating to preparing customer for make-up service
  • Organisation guidelines, standards and procedures relating to preparing customer for make-up service

Analyse Customer's Face for Design of Make-up Plan

  • Inter-relationship between face shapes and features, skin tones and principles of make-up applications
  • Different facial shapes and features
  • Different skin tone
  • Facial areas requiring corrective or camouflage make-up
  • Facial areas requiring highlighting and shading
  • How specific make-up products and techniques can be used to correct, camouflage, highlight and shade facial areas to achieve desired look
  • Make-up products and their features and uses
  • Product application techniques
  • Organisational guidelines, standards and procedures on analysing customer's face for design of make-up plan

Formulate Make-up Plan to Meet Customer's Needs

  • Importance of engaging customer in the formulation of make-up plan
  • Types of occasions and contexts
  • Colour design principles
  • Effects of natural and artificial lighting on make-up appearance
  • Organisational guideline, standards and procedures relating to formulation of make-up plan to meet customer's requirements

Apply Advanced Make-up Techniques to Achieve Desired Look

  • Types of make-up tools and their uses
  • Types of look
  • Make-up techniques
  • Sequence of apply make-up products
  • Sequence of applying false eyelashes
  • Outcomes to be acheived from make-up
  • Make-up application etiquette
  • Hygiene practices relating to applying make-up on customer
  • Organisational guidelines, standards and procedures relating to applying advanced make-up techniques to achieve desired look
  • Importance of complying with legal requirements in applying advanced make-up techniques

Apply Hairstyling Techniques According to Make-up Plan

  • Hair types and conditions
  • Types of simple hairstyles
  • Hairstyles for different face shapes
  • Simple hairstyling techniques
  • Hairstyling tools and equipment and their uses
  • Hairstyling products
  • Importance of complying to legal requirements in applying hairstyling techniques

Recommend and Advise On Use of Make-up Products According to Customer's Needs

  • Handling and storing of make-up products
  • Interpretation of product shelf-life on labels of make-up products
  • Organisational policy on exchange, return and refund
  • After-sales services offered by organisation
  • Organisational procedures on recommending and advising use of make-up products according to customer's needs
  • Organisational guidelines, standards and procedures on closing sale
  • Importance of complying with legal requirements in recommending and advising on use of make-up products according to customer's needs

Course Duration

3 days (24 hours)

Course Fee

S$650.00 before subsidy

S$65.00* after subsidy

* After 90% Subsidy (For Singaporeans and PRs only) 

* GST applicable on course fee after subsidy

Provide Advice on Skin Care Products

 

Course Details

Describe Skin Care Product Range Offered by The Store

  • Anatomy of the skin
  • Importance of skin care
  • Classification of skin care products
  • Range of skin care products
  • Types of skin care products
  • Different skin types
  • Different types of skin concerns and conditions
  • Uses of skin care products
  • Key ingredients used in skin care products
  • Manufacturers' product manual and procedures

Advise On Selection of Skin Care Products

  • How to establish customers requirements on skin care products using appropriate questioning techniques
  • How to determine customer's skin type, concerns and conditions
  • How to select skin care products that match customers' requirements
  • Product features and benefits
  • Importance of using appropriate communication skills when dealing with customers
  • Price range of products and special promotions
  • Application techniques of skin care products
  • Types of typical customers enquiries on skin care products
  • Importance of complying with legal requirements when providing advice on skin care products
  • Organisational procedures on providing advice on selection of skin care products
  • Organisation's policy on product exchange, return and refund
  • Organisational safety and security guidelines on handling skin care products
  • Organisational hygiene guidelines in handling skin care products

Advise on Handling, Storing and Care of Skin Care Products

  • Handling and caring of skin care products
  • Storage requirements / shelf life of skin care products in accordance with product specifications
  • Factors affecting product shelf life
  • Types of customers enquiries relating to handling, storing and care of skin care products
  • Importance of applying effective communication techniques in addressing customers' enquiries

Course Details

2 days (16 hours)

Course Fee

S$320.00 before subsidy

S$32.00* after subsidy

* After 90% Subsidy (For Singaporeans and PRs only) 

* GST applicable on course fee after subsidy

Provide Advice on Make-up Products

 

Course Details

Describe Make-up Product Range Offered by The Store

  • Classification of make-up products offered by the store
  • Range of make-up products offered by the store
  • Types of make-up products offered by the store
  • Types of make-up tools offered by the store
  • Different skin types and tone, and facial shapes and features
  • Types of make-up products for different skin types and tone, and facial shapes and features
  • Key ingredients used in the make-up products

Advise on Selection of Make-up Products

  • How to establish customer's requirements using appropriate questioning techniques
  • Different skin types and tone
  • Different facial shapes and features
  • How to select make-up products that match customer's requirements
  • Product features and benefits
  • Importance of using appropriate communication skills when dealing with customers
  • Hygiene guidelines to be observed in handling of make-up products
  • Types of make-up tools
  • Types of looks
  • How to identify and differentiate colours
  • How to use colour coordination and combination and make-up tools to create the desired looks
  • Make-up application techniques
  • Types of typical customers enquiries on make-up products
  • Current organisation's promotional exercise
  • Organisation's policy on exchange or return of products
  • Organisational procedures on providing advice on selection of make-up products

Demonstrate The Application of Make-up Products

  • Preparation of make-up products and tools for make-over
  • Correct handling of tools in demonstrating the application of make-up products
  • Make-up techniques using colour coordination
  • Importance of good communication skills
  • Importance of adopting the correct posture and projecting a professional image when performing demonstration
  • Hygiene guidelines on handling of make-up products

Advise On Handling, Storing and Care of Make-up Products

  • Handling and caring of make-up products
  • Storage requirements/shelf life of make-up products in accordance with product specifications
  • Factors affecting product shelf life
  • Types of customers enquiries relating to handling, storing and care of make-up
  • Importance of applying effective communication techniques in addressing customers' enquiries

Course Duration

2 days (16 hours)

Course Fee

S$320.00 before subsidy

S$32.00* after subsidy

* After 90% Subsidy (For Singaporeans and PRs only) 

* GST applicable on course fee after subsidy

If you wish to make a booking or are interested in any of our courses, please drop us an email to add your name to the list for a course at: Email: [email protected] or call our Office: (65) 6836 6961