WSQ Service Excellence (Professional Image)
The WSQ Professional Image framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.
Who Should Attend This Course?
The main target audience for WSQ Professional Image – WSQ operation modules are for staff from various service industry sectors. This module is of particular relevance to the Retail, Cleaning Services, Tourism, Medical Services, Hotel & Accommodation Services and Food & Beverage industries.Course Objective
The course aims to help learners develop and maintain the right grooming and professional image that aligns to the Organization’s standards and enable them to project a positive image for themselves and the organization. It also covers the skills and knowledge to equip service professionals with a customer-oriented mindset and encourages them to find creative ways to impress customers.
Course Contents
- Maintain professional grooming and personal hygiene
- Project a professional image and persona in accordance with organisational guideline
- Recognise the diverse range of customers and their needs and expectations
- Demonstrate communication skills and qualities of a service professional
- Create a positive customer experience
Course information
| Course Title | Professional Image |
| Skill Title | Service Excellence |
| Skill Code Course Code |
RET-CEX-1010-1.1 TGS-2020503217 |
| Training Duration (with assessment) | 12 Hours (1.5 Days) |
Fees & Funding
| Course Fee (Before GST) | $350.00 |
| Total Course Fee (Incl. 9% GST) | $381.50 |
| Fees Payable (Up to 50% subsidy)
*Self-Sponsored – 21 to 39 years old SC/PR/LTVP+ *Company sponsored – Non-SME 21-39 years old SC/PR |
$206.50 |
| Fees Payable (Up to 70% subsidy)
*Self-Sponsored – Above 40 years old SC *Company sponsored – Non-SME Above 40 years old SC / SME |
$136.50 |
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by SkillsFuture Singapore (SSG).
