The WSQ ORDER FULFILMENT AND RETURNS PROCESSING framework supports the Fashion Retail industry businesses. The competency units have been designed for participants to develop skills, knowledge and attitudes required by persons working upon supervision to deliver service to customers/clients
WHAT WILL I LEARN?
This course aims to assist entry level retail associates, retirees, senior workers or mid-career switchers to understanding order fulfilment and returns processing in an on-line retail environment. The order fulfilment module will equip learners with the ability and knowledge to process online orders, administer order entries, administration and shipping handling, order tracking and taxation and custom duties regulations awareness. Throughout the learning process, learner will be able to practise practical order fulfilment and returns processing in line with the overall organisations standard operating procedures.
The WSQ ORDER FULFILMENT AND RETURNS PROCESSING competency elements are
WHAT QUALIFICATION WILL I ATTAIN?
Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.
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