Customer Service Excellence for Food Services (Level 1) PWM F&B

Elevate your customer service skills in the food services industry with our Customer Service Excellence for Food Services (Level 1) course! This foundational program is designed for front-line staff who wish to deliver exceptional service and enhance the dining experience for customers.

Participants will learn essential principles of customer service, including effective communication, active listening, and handling customer feedback. Through interactive activities and role-playing scenarios, you’ll develop the confidence and skills to create a welcoming atmosphere and address customer needs promptly.

Join us to build a strong foundation in customer service excellence, ensuring your establishment stands out in a competitive market and keeps customers coming back for more!

COURSE DETAIL

FSS-CEX-1040-1.1
COURSE CODE: TGS-2023088622 | COURSE VALIDITY PERIOD: 29-09-2023 TO 28-09-2025
COURSE DURATION: 08 HOURS

OVERVIEW

This course enables workers in the food services industry to enhance their service skills to build stronger relationships with customers.

They will be able to anticipate and address customer needs, handle service challenges, and have a willingness to go above and beyond to exceed customer expectations.

Course Objectives

Project a professional image and persona
Cater to the needs and expectations of customers
Demonstrate the qualities of a service professional
Demonstrate effective communication skills
Provide personalized service based on customer’s preferred choice
Escalate areas of improvements and service challenges

COURSE FEE

TYPE	Singapore Citizens and Singapore Permanent Residents	Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above	SME-sponsored Local employees (i.e Singapore Citizens and Singapore Permanent Residents)
TYPE	SkillsFuture Funding (Baseline)	SkillsFuture Mid-career Enhanced Subsidy	SkillsFuture Enhanced Training Support For SMEs
Course Fee	$190.00	$190.00	$190.00
SkillsFuture Funding	$95.00	$133.00	$133.00
Total Nett Fee	$95.00	$57.00	$57.00
GST (9% of Course fee)	$17.10	$17.10	$17.10
Total Fee Payable to	$112.10	$74.10	$74.10

Price indicated are the payable amount with GST, must be made before the commencement of the course.

* Payment by Cash/Paynow/SkillsFuture Credit (for eligible Singaporeans), cheque or Giro Bank Transfers (for companies).

* Refund of course fees is applicable upon absence/withdrawal with a valid reason (e.g. production of mc)

*For more information on Course fee funding, please visit this link: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html

Absentee Payroll Funding Support is applicable for Employer sponsored SGs or PRs; standardised at $4.50/hr.

For more information go to: https://www.enterprisejobskills.gov.sg/content/upgrade-skills/course-fee-and-absentee-payroll-funding.html

HOW TO ENROLL

Call, Email or whatsapps us to book.

Call: 6836 6961

Email: [email protected]

Whatsapps: 87277062