Carrie Academy International Pte Ltd | WSQ Service Planning and Implementation
Carrie Academy International Singapore
Carrie Academy International Singapore Pte Ltd; Carrie Model;
portfolio_page-template-default,single,single-portfolio_page,postid-15959,ajax_fade,page_not_loaded,,qode-theme-ver-10.0,wpb-js-composer js-comp-ver-6.13.0,vc_responsive

WSQ Service Planning and Implementation

WSQ Service Planning and Implementation

The WSQ Service Planning and Implementation framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.

Course Objective

This course aims to train new and existing staff to understand their personal role and deliver excellence customer service by utilising organisational service operation resources. Learners will have knowledge and application skills in implement operations for service excellence.

Course Contents
  • Recognise the role that one plays in the service value chain
  • Acquire information sought by organisation’s customers
  • Deliver service according to the organisation’s service standards
  • Escalate service performance issues that affect the organisation
Course information
Course Title Service Planning and Implementation (Level 1)
Skill Title Service Planning and Implementation-1
Skill Code
Course Code
Training Duration (with assessment) 8.5 Hours (1 Day)
Fees & Funding
Course Fee (Before GST) $200.00
Total Course Fee (incl. 9% GST) $218.00
Fees Payable (Up to 50% subsidy)

*Self-Sponsored – 21 to 39 years old SC/PR/LTVP+

*Company sponsored  – Non-SME 21-39 years old SC/PR

Fees Payable (Up to 70% subsidy)

*Self-Sponsored – Above 40 years old SC

*Company sponsored – Non-SME Above 40 years old SC / SME


Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) upon successfully demonstrating competence.

Call Us

+65 6836 6961

Email Us