Carrie Academy International Pte Ltd | WSQ Service Planning and Implementation
Carrie Academy International Singapore
Carrie Academy International Singapore Pte Ltd; Carrie Model;
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WSQ Service Planning and Implementation

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WSQ Service Planning and Implementation

The WSQ Service Planning and Implementation framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.

Course Objective

This course aims to train new and existing staff to understand their personal role and deliver excellence customer service by utilising organisational service operation resources. Learners will have knowledge and application skills in implement operations for service excellence.

Course Contents
  • Recognise the role that one plays in the service value chain
  • Acquire information sought by organisation’s customers
  • Deliver service according to the organisation’s service standards
  • Escalate service performance issues that affect the organisation
Course information
Course Title Service Planning and Implementation (Level 1)
Skill Title Service Planning and Implementation-1
Skill Code
Course Code
RET-CEX-1016-1.1
TGS-2021005687
Training Duration (with assessment) 8.5 Hours (1 Day)
Fees & Funding
Course Fee $200.00
Full Course Fee (incl. 7% GST) $214.00
Total Nett Course fee (Up to 50% subsidy for Singaporean Citizens & Permanent Residents age 21-39 years old) $114.00
Total Nett Course Fee (Up to 70% subsidy for Singaporean Citizens age 40 years old and above) $74.00
WHAT QUALIFICATION WILL I ATTAIN?

Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.

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+65 6836 6961

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Category
WSQ