WSQ Service Planning and Implementation
The WSQ Service Planning and Implementation framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.
Course Objective
This course aims to train new and existing staff to understand their personal role and deliver excellence customer service by utilising organisational service operation resources. Learners will have knowledge and application skills in implement operations for service excellence.
Course Contents
- Recognise the role that one plays in the service value chain
- Acquire information sought by organisation’s customers
- Deliver service according to the organisation’s service standards
- Escalate service performance issues that affect the organisation
Course information
| Course Title | Service Planning and Implementation (Level 1) |
| Skill Title | Service Planning and Implementation-1 |
| Skill Code Course Code |
RET-CEX-1016-1.1 TGS-2021005687 |
| Training Duration (with assessment) | 8.5 Hours (1 Day) |
Fees & Funding
| Course Fee (Before GST) | $200.00 |
| Total Course Fee (incl. 7% GST) | $214.00 |
| Fees Payable
*Normal funding/Non-SME (Up to 50% subsidy) 21-39 years old SC/PR/LTVP+ |
$114.00 |
| Fees Payable
*Enhanced funding – MCES/SME (Up to 70% subsidy) Above 40 years old SC |
$74.00 |
WHAT QUALIFICATION WILL I ATTAIN?
Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) upon successfully demonstrating competence.
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