Elevate your service management skills with our WSQ Service Planning and Implementation course! This comprehensive program is designed for professionals looking to effectively plan, execute, and monitor service delivery in their organizations.
Participants will gain insights into strategic planning processes, resource allocation, and performance measurement. Through practical case studies and hands-on activities, you’ll learn how to develop actionable service plans that align with business goals and enhance customer satisfaction.
Join us to build your expertise in service planning and implementation, ensuring your organization delivers exceptional experiences and achieves sustainable success!
RET-CEX-1016-1.1
COURSE CODE: TGS-2021005687
COURSE VALIDITY PERIOD: 16-06-2021 to 15-06-2027
COURSE DURATION: 8.5 HOURS
WHAT WILL YOU LEARN?
- Recognise the role that one plays in the service value chain
- Acquire information sought by organisation’s customers
- Deliver service according to the organisation’s service standards
- Escalate service performance issues that affect the organisation
TYPE
Singapore Citizens and
Singapore Permanent
Residents
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above
SME-sponsored
Local employees
(i.e Singapore Citizens and Singapore Permanent Residents)
SkillsFuture
Funding
(Baseline)
SkillsFuture
Mid-career
Enhanced Subsidy
SkillsFuture
Enhanced
Training Support
For SMEs
Course Fee
$200.00
$200.00
$200.00
SkillsFuture Funding
$100.00
$140.00
$140.00
Total Nett Fee
$100.00
$60.00
$60.00
GST (9% of Course fee)
$18.00
$18.00
$18.00
Total Fee Payable to
$118.00
$78.00
$78.00
Price indicated are the payable amount with GST, must be made before the commencement of the course.
* Payment by Cash/Paynow/SkillsFuture Credit (for eligible Singaporeans), cheque or Giro Bank Transfers (for companies).
* Refund of course fees is applicable upon absence/withdrawal with a valid reason (e.g. production of mc)
*For more information on Course fee funding, please visit this link: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Absentee Payroll Funding Support is applicable for Employer sponsored SGs or PRs; standardised at $4.50/hr.
For more information go to: https://www.enterprisejobskills.gov.sg/content/upgrade-skills/course-fee-and-absentee-payroll-funding.html
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