Enhance your professional presence and service delivery with our WSQ Professional Image and Service Excellence course! This dynamic program is designed for individuals seeking to cultivate a polished image and elevate their customer service skills.
Participants will explore the fundamentals of professional appearance, effective communication, and the principles of outstanding service. Through interactive workshops and practical exercises, you’ll learn how to create a lasting impression and foster positive client relationships.
Join us to develop the skills necessary for service excellence and transform your professional image, setting yourself apart in today’s competitive landscape!
RET-CEX-1010-1.1
COURSE CODE: TGS-2020503217
COURSE VALIDITY PERIOD: 25-02-2020 to 24-02-2026
COURSE DURATION: 1.5 DAYS
The WSQ PROFESSIONAL IMAGE/SERVICE EXCELLENCE FRAMEWORK SUPPORTS THE RETAIL AND SERVICE INDUSTRY BUSINESSESS. THE COMPETENCY UNITS HAVE BEEN DESIGNED TO DEVELOP SKILLS, KNOWLEDGE AND ATTRIBUTES REQUIRED BY INDIVIDUAL WORKING UPON SUPERVISON TO DELIVER SERVICE TO CUSTOMERS/CLIENTS
WHAT WILL YOU LEARN?
- Maintain professional grooming and personal hygiene
- Project a professional image and persona in accordance with organisational guideline
- Recognise the diverse range of customers and their needs and expectations.
- Demonstrate communication skills and qualities of a service professional
5. Create a positive customer experience
|
TYPE |
Singapore Citizens and Singapore Permanent Residents |
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above |
SME-sponsored Local employees (i.e Singapore Citizens and Singapore Permanent Residents) |
|
SkillsFuture Funding (Baseline) |
SkillsFuture Mid-career Enhanced Subsidy |
SkillsFuture Enhanced Training Support For SMEs |
|
|
Course Fee |
$350.00 |
$350.00 |
$350.00 |
|
SkillsFuture Funding |
$175.00 |
$245.00 |
$245.00 |
|
Total Nett Fee |
$175.00 |
$105.00 |
$105.00 |
|
GST (9% of Course fee) |
$31.50 |
$31.50 |
$31.50 |
|
Total Fee Payable to |
$206.50 |
$136.50 |
$136.50 |
Price indicated are the payable amount with GST, must be made before the commencement of the course.
* Payment by Cash/Paynow/SkillsFuture Credit (for eligible Singaporeans), cheque or Giro Bank Transfers (for companies).
* Refund of course fees is applicable upon absence/withdrawal with a valid reason (e.g. production of mc)
*For more information on Course fee funding, please visit this link: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Absentee Payroll Funding Support is applicable for Employer sponsored SGs or PRs; standardised at $4.50/hr.
For more information go to: https://www.enterprisejobskills.gov.sg/content/upgrade-skills/course-fee-and-absentee-payroll-funding.html
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