Equip yourself with the skills to tackle service challenges head-on with our WSQ Respond to Service Challenges course! This practical program is designed for professionals in customer-facing roles who want to enhance their problem-solving and conflict resolution abilities.
Participants will learn effective strategies for identifying service challenges, assessing customer needs, and implementing solutions that drive satisfaction. Through real-life scenarios and interactive discussions, you’ll gain the confidence to respond to difficult situations and turn challenges into opportunities for improvement.
Join us to develop the expertise needed to excel in customer service, fostering loyalty and trust while enhancing your organization’s reputation!
RET-CEX-1008-1.1
COURSE CODE: TGS-2020503970
COURSE VALIDITY PERIOD: 07-07-2020 to 04-08-2024
COURSE DURATION: 2 DAYS
THE WSQ RESPOND TO SERVICE CHALLENGE (SF)/ SERVICE CHALLENGES FRAMEWORK SUPPORTS THE RETAIL INDUSTRY BUSINESSES. THE COMPETENCY UNITS HAVE BEEN DESIGNED TO DEVELOP SKILLS, KNOWLEDGE AND ATTRIBUTES REQUIRED BY INDIVIDUAL WORKING UPON SUPERVISON TO DELIVER SERVICE TO CUSTOMERS/CLIENTS
WHAT WILL YOU LEARN?
1. Identify triggers in the service environment
2. Respond to service challenges
3. Demonstrate communication skills and resilience
4. Escalate unresolved service challenges
|
TYPE |
Singapore Citizens and Singapore Permanent Residents |
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above |
SME-sponsored Local employees (i.e Singapore Citizens and Singapore Permanent Residents) |
|
SkillsFuture Funding (Baseline) |
SkillsFuture Mid-career Enhanced Subsidy |
SkillsFuture Enhanced Training Support For SMEs |
|
|
Course Fee |
$330.00 |
$330.00 |
$330.00 |
|
SkillsFuture Funding |
$165.00 |
$231.00 |
$231.00 |
|
Total Nett Fee |
$165.00 |
$99.00 |
$99.00 |
|
GST (9% of Course fee) |
$29.70 |
$29.70 |
$29.70 |
|
Total Fee Payable to |
$194.70 |
$128.70 |
$128.70 |
Price indicated are the payable amount with GST, must be made before the commencement of the course.
* Payment by Cash/Paynow/SkillsFuture Credit (for eligible Singaporeans), cheque or Giro Bank Transfers (for companies).
* Refund of course fees is applicable upon absence/withdrawal with a valid reason (e.g. production of mc)
*For more information on Course fee funding, please visit this link: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Absentee Payroll Funding Support is applicable for Employer sponsored SGs or PRs; standardised at $4.50/hr.
For more information go to: https://www.enterprisejobskills.gov.sg/content/upgrade-skills/course-fee-and-absentee-payroll-funding.html
Reviews
There are no reviews yet.