Elevate your leadership skills with our WSQ Service Leadership course! This transformative program is designed for aspiring and current leaders in service-oriented industries who want to inspire teams and enhance customer experiences.
Participants will explore the principles of effective service leadership, including communication strategies, team motivation, and customer-centric approaches. Through interactive discussions and practical exercises, you’ll learn how to cultivate a positive service culture and drive exceptional results.
Join us to develop the skills necessary to lead with confidence and make a meaningful impact in your organization, fostering both team engagement and customer loyalty!
RET-CEX-1014-1.1
COURSE CODE: TGS-2019503055
COURSE VALIDITY PERIOD: 19-03-2019 to 18-03-2027
COURSE DURATION: 1 DAY
THE WSQ SERVICE LEADERSHIP (SF) FRAMEWORK SUPPORTS THE RETAIL AND SERVICE INDUSTRY BUSINESSESS. THE COMPETENCY UNITS HAVE BEEN DESIGNED TO DEVELOP SKILLS, KNOWLEDGE AND ATTRIBUTES REQUIRED BY INDIVIDUAL WORKING UPON SUPERVISON TO DELIVER SERVICE TO CUSTOMERS/CLIENTS
WHAT WILL YOU LEARN?
1. My role plays in contributing to the organisation’s vision, mission and values
2. Demonstrate service delivery
3. Monitor own performance
| TYPE | Singapore Citizens and
Singapore Permanent Residents |
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above | SME-sponsored
Local employees (i.e Singapore Citizens and Singapore Permanent Residents) |
| SkillsFuture
Funding (Baseline) |
SkillsFuture
Mid-career Enhanced Subsidy |
SkillsFuture
Enhanced Training Support For SMEs |
|
| Course Fee | $200.00 | $200.00 | $200.00 |
| SkillsFuture Funding | $100.00 | $140.00 | $140.00 |
| Total Nett Fee | $100.00 | $60.00 | $60.00 |
| GST (9% of Course fee) | $18.00 | $18.00 | $18.00 |
| Total Fee Payable to | $118.00 | $78.00 | $78.00 |
Price indicated are the payable amount with GST, must be made before the commencement of the course.
* Payment by Cash/Paynow/SkillsFuture Credit (for eligible Singaporeans), cheque or Giro Bank Transfers (for companies).
* Refund of course fees is applicable upon absence/withdrawal with a valid reason (e.g. production of mc)
*For more information on Course fee funding, please visit this link: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Absentee Payroll Funding Support is applicable for Employer sponsored SGs or PRs; standardised at $4.50/hr.
For more information go to: https://www.enterprisejobskills.gov.sg/content/upgrade-skills/course-fee-and-absentee-payroll-funding.html
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