Unlock the potential of your organization with our WSQ Service Innovation course! This program is designed for professionals seeking to enhance their service delivery and drive innovation within their teams.
Through a blend of theory and practical applications, participants will explore key concepts of service design, customer experience, and innovative thinking. You’ll learn to identify opportunities for improvement, develop creative solutions, and implement strategies that elevate service standards.
Join us for an engaging experience that empowers you to transform services and foster a culture of innovation in your workplace. Elevate your skills and make a lasting impact on your organization!
RET-CEX-1013-1.1
COURSE CODE: TGS-2021010135
COURSE VALIDITY PERIOD: 09-12-2021 to 18-12-2025
COURSE DURATION: 2 DAYS
The course will cover knowledge and application skills in promoting the service innovation culture in the organization.
It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
WHAT WILL YOU LEARN?
- Recognise the importance of service innovation
- Generate potential service innovation ideas to transform the customer experience
- Evaluate potential service innovation ideas according to organizational evaluation criteria
- Present mock up of service innovation ideas to stakeholders
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TYPE |
Singapore Citizens and Singapore Permanent Residents |
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above |
SME-sponsored Local employees (i.e Singapore Citizens and Singapore Permanent Residents) |
|
SkillsFuture Funding (Baseline) |
SkillsFuture Mid-career Enhanced Subsidy |
SkillsFuture Enhanced Training Support For SMEs |
|
|
Course Fee |
$380.00 |
$380.00 |
$380.00 |
|
SkillsFuture Funding |
$190.00 |
$266.00 |
$266.00 |
|
Total Nett Fee |
$190.00 |
$114.00 |
$114.00 |
|
GST (9% of Course fee) |
$34.20 |
$34.20 |
$34.20 |
|
Total Fee Payable to |
$224.20 |
$148.20 |
$148.20 |
Price indicated are the payable amount with GST, must be made before the commencement of the course.
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Payment by Cash/Paynow/SkillsFuture Credit (for eligible Singaporeans), cheque or Giro Bank Transfers (for companies).
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Refund of course fees is applicable upon absence/withdrawal with a valid reason (e.g. production of mc)
*For more information on Course fee funding, please visit this link: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/skillsfuture-funding-changes.html
Absentee Payroll Funding Support is applicable for Employer sponsored SGs or PRs; standardised at $4.50/hr.
For more information go to: https://www.enterprisejobskills.gov.sg/content/upgrade-skills/course-fee-and-absentee-payroll-funding.html
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