WSQ Customer Service Excellence For Food Services (Level 1)
Course Objective
This course aims to provide learners with the knowledge to be able to follow the organisation guidelines and provide a diverse range of customers with positive customer service experience.
Area of training:
Food & Beverages
Course Contents
LU1: Understanding your customers
LU2: Keeping a Professional Image and Persona
LU3: Going the extra mile in customer service
LU4: Effective Communication Principles
LU5: Service escalation process
Course information
| Course Title | Customer Service Excellence For Food Services (Level 1) |
| Skill Title | Customer Service Excellence -1 |
| Skill Code Course Code |
FSS-CEX-1040-1.1 TGS-2023038622 |
| Training Duration (with assessment) | 8 hours (Including 1 hours assessment) |
Fees & Funding
| Course Fee | $190.00 |
| Full Course Fee (incl. 7% GST) | $207.10 |
| Total Nett Course fee (Up to 50% subsidy for Singaporean Citizens & Permanent Residents age 21-39 years old) | $133 |
| Total Nett Course Fee (Up to 70% subsidy for Singaporean Citizens age 40 years old and above) | $95 |
WHAT QUALIFICATION WILL I ATTAIN?
Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.
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