Carrie Academy International Pte Ltd | WSQ Customer Service Excellence For Food Services (Level 1)
Carrie Academy International Singapore
Carrie Academy International Singapore Pte Ltd; Carrie Model;
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WSQ Customer Service Excellence For Food Services (Level 1)

Customer Service Excellence For Food Services (Level 1)

Course Objective

This course aims to provide learners with the knowledge to be able to follow the organisation guidelines and provide a diverse range of customers with positive customer service experience.

Area of training:

Food & Beverages

Course Contents

LU1: Understanding your customers
LU2: Keeping a Professional Image and Persona
LU3: Going the extra mile in customer service
LU4: Effective Communication Principles
LU5: Service escalation process

Course information
Course Title Customer Service Excellence For Food Services (Level 1)
Skill Title Customer Service Excellence -1
Skill Code
Course Code
Training Duration (with assessment) 8 hours (Including 1 hours assessment)
Fees & Funding
Course Fee $190.00
Full Course Fee (incl. 7% GST) $207.10
Total Nett Course fee (Up to 50% subsidy for Singaporean Citizens & Permanent Residents age 21-39 years old) $133
Total Nett Course Fee (Up to 70% subsidy for Singaporean Citizens age 40 years old and above) $95

Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.

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