WSQ People and Relationship Management
The WSQ People and Relationship Management framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.
Course Objective
This course aims to equip learners with the knowledge and ability to manage diversity at the workplace by demonstrating the use of emotional intelligence and maintaining self-awareness. This course covers a spectrum of techniques and other relevant soft skills that are necessary to enhance one’s ability to manage people and relationships.
Course Contents
- Recognise the importance of an inclusive workplace
- Apply emotional intelligence at the workplace
- Demonstrate resilience
- Monitor and review one’s actions
Course information
| Course Title | People and Relationship Management (Level 1) |
| Skill Title | People and Relationship Management-1 |
| Skill Code Course Code |
RET-CEX-1004-1.1 TGS-2021006708 |
| Training Duration (with assessment) | 16 Hours (2 Days) |
Fees & Funding
| Course Fee (Before GST) | $420.00 |
| Total Course Fee (Incl. 8% GST) | $453.60 |
| Fees Payable (Up to 50% subsidy)
*Self-Sponsored – 21 to 39 years old SC/PR/LTVP+ *Company sponsored – Non-SME 21-39 years old SC/PR |
$243.60 |
| Fees Payable (Up to 70% subsidy)
*Self-Sponsored – Above 40 years old SC *Company sponsored – Non-SME Above 40 years old SC / SME |
$159.60 |
WHAT QUALIFICATION WILL I ATTAIN?
Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) upon successfully demonstrating competence.
Call Us
+65 6836 6961
Email Us
info@carrieacademy.com
