Carrie Academy International Pte Ltd | WSQ SERVICE CHALLENGES
Carrie Academy International Singapore
Carrie Academy International Singapore Pte Ltd; Carrie Model;
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WSQ SERVICE CHALLENGES

respond-to-service-challenge

WSQ SERVICE CHALLENGES (RESPOND TO SERVICE CHALLENGE)

The WSQ SERVICE CHALLENGES (RESPOND TO SERVICE CHALLENGE) framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.

Course Objective

The course aims to equip learners with the knowledge and skills to understand the triggers and signs of service challenges. It involves adopting the use of service recovery procedures and apply communication skills and resilience to alleviate service challenges.

Course Contents

The WSQ RESPOND TO SERVICE CHALLENGE (SF) competency elements are

  1. Identify triggers in the service environment
  2. Respond to service challenges
  3. Demonstrate communication skills and resilience
  4. Escalate unresolved service challenges 
Course Title Respond to Service Challenge (SF)
Skill Title Service Challenges
Skill Code
Course Code
RET-CEX-1008-1.1
TGS-2020503970
Training Duration (with assessment) 14 Hours (2 Days)
Fees & Funding
Course Fee (Before GST) $330.00
Total Course Fee (Incl. 7% GST) $353.10
Fees Payable

*Normal funding/Non-SME (Up to 50% subsidy) 21-39 years old SC/PR/LTVP+

$188.10
Fees Payable

*Enhanced funding – MCES/SME (Up to 70% subsidy) Above 40 years old SC

$122.10

Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) upon successfully demonstrating competence.

Call Us

+65 6836 6961

Email Us

info@carrieacademy.com

Category
WSQ