The WSQ SERVICE CHALLENGES (RESPOND TO SERVICE CHALLENGE) framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.
The course aims to equip learners with the knowledge and skills to understand the triggers and signs of service challenges. It involves adopting the use of service recovery procedures and apply communication skills and resilience to alleviate service challenges.
The WSQ RESPOND TO SERVICE CHALLENGE (SF) competency elements are
|Course Title||Respond to Service Challenge (SF)|
|Skill Title||Service Challenges|
|Training Duration (with assessment)||14 Hours (2 Days)|
|Course Fee (Before GST)||$330.00|
|Total Course Fee (Incl. 8% GST)||$356.40|
|Fees Payable (Up to 50% subsidy)
*Self-Sponsored – 21 to 39 years old SC/PR/LTVP+
*Company sponsored – Non-SME 21-39 years old SC/PR
|Fees Payable (Up to 70% subsidy)
*Self-Sponsored – Above 40 years old SC
*Company sponsored – Non-SME Above 40 years old SC / SME
Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) upon successfully demonstrating competence.
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