Carrie Academy International Pte Ltd | WSQ SERVICE CHALLENGES

Carrie Academy International Singapore

Carrie Academy International Singapore Pte Ltd; Carrie Model;

15843

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WSQ SERVICE CHALLENGES

WSQ SERVICE CHALLENGES (RESPOND TO SERVICE CHALLENGE)

The WSQ SERVICE CHALLENGES (RESPOND TO SERVICE CHALLENGE) framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.

Course Objective

The course aims to equip learners with the knowledge and skills to understand the triggers and signs of service challenges. It involves adopting the use of service recovery procedures and apply communication skills and resilience to alleviate service challenges.

Course Contents

The WSQ RESPOND TO SERVICE CHALLENGE (SF) competency elements are

Identify triggers in the service environment
Respond to service challenges
Demonstrate communication skills and resilience
Escalate unresolved service challenges

Course Title	Respond to Service Challenge (SF)
Skill Title	Service Challenges
Skill Code Course Code	RET-CEX-1008-1.1 TGS-2020503970
Training Duration (with assessment)	14 Hours (2 Days)

Fees & Funding

Course Fee (Before GST)	$330.00
Total Course Fee (Incl. 8% GST)	$356.40
Fees Payable (Up to 50% subsidy) Self-Sponsored – 21 to 39 years old SC/PR/LTVP+ Company sponsored – Non-SME 21-39 years old SC/PR	$191.40
Fees Payable (Up to 70% subsidy) Self-Sponsored – Above 40 years old SC Company sponsored – Non-SME Above 40 years old SC / SME	$125.40

Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) upon successfully demonstrating competence.