WSQ PROVIDE ADVICE ON SKIN CARE PRODUCTS (SF)

The [WSQ PROVIDE ADVICE ON SKIN CARE PRODUCTS (SF) ] framework supports the Fashion Retail industry businesses. The competency units have been designed for participants to develop skills, knowledge and attitudes required by persons working upon supervision to deliver service to customers/[clients]

WHAT WILL I LEARN?

On successful completion of this unit, the participant will be equipped with the knowledge and application skills to Provide Advice on Skin Care Products

The [WSQ PROVIDE ADVICE ON SKIN CARE PRODUCTS (SF) ] competency elements are

1. Use Questioning Techniques and Listening Skills to Establish Customers’ Requirements
2. Use Product Knowledge to Recommend Products And/or Services Based on Customers’ Requirements
3. Inform Customers of Product Information and Assist Customer to Try or Test Products
4. Address Customers’ Enquiries and Advise Customers on Maintenance and Care of Products
5. Recommend Complementary and Peripheral Products and Close Sale in Accordance to Customer’s Satisfaction
   

WHAT QUALIFICATION WILL I ATTAIN?

Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.