Carrie Academy International Pte Ltd | WSQ Service Innovation
Carrie Academy International Singapore
Carrie Academy International Singapore Pte Ltd; Carrie Model;
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WSQ Service Innovation


WSQ Service Innovation

The WSQ Service Innovation framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.

Course Objective

This course aims to equip learners with the knowledge and ability to generate, evaluate and present service innovation ideas to contribute to the overall organizational service standards.

Course Contents
  • Recognise the importance of service innovation
  • Generate potential service innovation ideas to transform the customer experience
  • Evaluate potential service innovation ideas according to organisational evaluation criteria
  • Present mock up of service innovation ideas to stakeholders
Course information
Course Title Service Innovation (Level 1)
Skill Title Service Innovation
Skill Code
Course Code
Training Duration (with assessment) 16 Hours (2 Days)
Fees & Funding
Course Fee $380.00
Full Course Fee (incl. 7% GST) $406.60
Total Nett Course fee (Up to 50% subsidy for Singaporean Citizens & Permanent Residents age 21-39 years old) $216.60
Total Nett Course Fee (Up to 70% subsidy for Singaporean Citizens age 40 years old and above) $140.60

Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.

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