WSQ Service Innovation
The WSQ Service Innovation framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.
Course Objective
This course aims to equip learners with the knowledge and ability to generate, evaluate and present service innovation ideas to contribute to the overall organizational service standards.
Course Contents
- Recognise the importance of service innovation
- Generate potential service innovation ideas to transform the customer experience
- Evaluate potential service innovation ideas according to organisational evaluation criteria
- Present mock up of service innovation ideas to stakeholders
Course information
| Course Title | Service Innovation (Level 1) |
| Skill Title | Service Innovation |
| Skill Code Course Code |
RET-CEX-1013-1.1 TGS-2021010135 |
| Training Duration (with assessment) | 16 Hours (2 Days) |
Fees & Funding
| Course Fee | $380.00 |
| Full Course Fee (incl. 7% GST) | $406.60 |
| Total Nett Course fee (Up to 50% subsidy for Singaporean Citizens & Permanent Residents age 21-39 years old) | $216.60 |
| Total Nett Course Fee (Up to 70% subsidy for Singaporean Citizens age 40 years old and above) | $140.60 |
WHAT QUALIFICATION WILL I ATTAIN?
Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.
Call Us
+65 6836 6961
Email Us
image@carrieacademy.com
