Carrie Academy International Pte Ltd | WSQ SERVICE LEADERSHIP (SF)
Carrie Academy International Singapore
Carrie Academy International Singapore Pte Ltd; Carrie Model;
15837
single,single-portfolio_page,postid-15837,ajax_fade,page_not_loaded,,qode-theme-ver-10.0,wpb-js-composer js-comp-ver-4.12,vc_responsive
 

WSQ SERVICE LEADERSHIP (SF)

sl

WSQ SERVICE LEADERSHIP (SF)

The WSQ Service Leadership (SF) framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.

Course Objective

This course aims to assist operational and service staff in the delivery of retail service excellence. It helps to develop the knowledge and skills for maintaining a professional image that aligns to and support store image and increase customer service standards. Learners will be able to recognise their roles in service delivery and able to apply ways to monitor own performance to ensure consistency with the organisation’s vision, mission and values

Course Contents

The WSQ SERVICE LEADERSHIP (SF) competency elements are

  1. My role plays in contributing to the organisation’s vision, mission and values
  2. Demonstrate service delivery
  3. Monitor own performance  
Course information
Course Title Service Leadership (SF)
Skill Title Service Leadership
Skill Code
Course Code
RET-CEX-1014-1.1
TGS-2019503055
Training Duration (with assessment) 8 Hours (1 Day)
Fees & Funding
Course Fee (Before GST) $200.00
Total Course Fee (incl. 7% GST) $214.00
Fees Payable

*Normal funding/Non-SME (Up to 50% subsidy) 21-39 years old SC/PR/LTVP+

$114.00
Fees Payable

*Enhanced funding – MCES/SME (Up to 70% subsidy) Above 40 years old SC

$74.00

WHAT QUALIFICATION WILL I ATTAIN?

Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) upon successfully demonstrating competence.

Call Us

+65 6836 6961

Email Us

info@carrieacademy.com

Category
WSQ