Carrie Academy International Pte Ltd | WSQ SERVICE LEADERSHIP (SF)
Carrie Academy International Singapore
Carrie Academy International Singapore Pte Ltd; Carrie Model;
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WSQ SERVICE LEADERSHIP (SF)

WSQ SERVICE LEADERSHIP (SF)

The WSQ SERVICE LEADERSHIP (SF) framework supports the Fashion Retail industry businesses. The competency units have been designed for participants to develop skills, knowledge and attitudes required by persons working upon supervision to deliver service to customers/clients

WHAT WILL I LEARN?

This course aims to assist operational and service staff in the delivery of retail service excellence. It also helps to develop the knowledge and skills for maintaining a professional image that aligns to and support store image and increase customer service standards.

The overall learning outcome are to build individual’s role in greater confidence in effective communication, professionalism, influence modelling of service leadership to apply right method to perform service delivery in accordance to the organisation’s vision, mission and values.

Throughout the learning process, learner will be able to recognise their roles in service delivery and able to apply ways to monitor own performance to ensure consistency with the organisation’s vision, mission and values.

The WSQ SERVICE LEADERSHIP (SF) competency elements are

  1. To recognise the role one plays in contributing to the organisation’s vision, mission and values
  2. To demonstrate service delivery in accordance with the organisation’s vision, mission and Values
  3. Monitor own performance to ensure consistency with the organisation’s vision, mission and values 

WHAT QUALIFICATION WILL I ATTAIN?

Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.

Call Us

+65 6836 6961

Email Us

image@carrieacademy.com

Category
WSQ