WSQ SERVICE LEADERSHIP (SF)
The WSQ Service Leadership (SF) framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.
Course Objective
This course aims to assist operational and service staff in the delivery of retail service excellence. It helps to develop the knowledge and skills for maintaining a professional image that aligns to and support store image and increase customer service standards. Learners will be able to recognise their roles in service delivery and able to apply ways to monitor own performance to ensure consistency with the organisation’s vision, mission and values
Course Contents
The WSQ SERVICE LEADERSHIP (SF) competency elements are
- My role plays in contributing to the organisation’s vision, mission and values
- Demonstrate service delivery
- Monitor own performance
Course information
| Course Title | Service Leadership (SF) |
| Skill Title | Service Leadership |
| Skill Code Course Code |
RET-CEX-1014-1.1 TGS-2019503055 |
| Training Duration (with assessment) | 8 Hours (1 Day) |
Fees & Funding
| Course Fee (Before GST) | $200.00 |
| Total Course Fee (incl. 9% GST) | $218.00 |
| Fees Payable (Up to 50% subsidy)
*Self-Sponsored – 21 to 39 years old SC/PR/LTVP+ *Company sponsored – Non-SME 21-39 years old SC/PR |
$118.00 |
| Fees Payable (Up to 70% subsidy)
*Self-Sponsored – Above 40 years old SC *Company sponsored – Non-SME Above 40 years old SC / SME |
$78.00 |
WHAT QUALIFICATION WILL I ATTAIN?
Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) upon successfully demonstrating competence.
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