Carrie Academy International Pte Ltd | WSQ RESPONSE TO SERVICE CHALLENGE (SF)
Carrie Academy International Singapore
Carrie Academy International Singapore Pte Ltd; Carrie Model;
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WSQ RESPONSE TO SERVICE CHALLENGE (SF)

WSQ RESPONSE TO SERVICE CHALLENGE (SFG)

The WSQ RESPONSE TO SERVICE CHALLENGE (SF) framework supports the Fashion Retail industry businesses. The competency units have been designed for participants to develop skills, knowledge and attitudes required by persons working upon supervision to deliver service to customers/clients

WHAT WILL I LEARN?

The course aims to equip learners with the skills and knowledge to respond to service challenges.The target audience are Managers, Executives and Technicians from the retail, hospitality and banking industries or in customer service jobs. They hold job titles such as sales associates, customer relations associates, customer service representative, and front desk associates/receptionist.

The WSQ RESPONSE TO SERVICE CHALLENGE (SF) competency elements are

  1. Identify triggers in the service environment
  2. Respond to service challenges
  3. Demonstrate communication skills and resilience
  4. Escalate unresolved service challenges 

WHAT QUALIFICATION WILL I ATTAIN?

Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.

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Category
WSQ