The WSQ RESPONSE TO SERVICE CHALLENGE (SF) framework supports the Fashion Retail industry businesses. The competency units have been designed for participants to develop skills, knowledge and attitudes required by persons working upon supervision to deliver service to customers/clients
WHAT WILL I LEARN?
The course aims to equip learners with the skills and knowledge to respond to service challenges.The target audience are Managers, Executives and Technicians from the retail, hospitality and banking industries or in customer service jobs. They hold job titles such as sales associates, customer relations associates, customer service representative, and front desk associates/receptionist.
The WSQ RESPONSE TO SERVICE CHALLENGE (SF) competency elements are
WHAT QUALIFICATION WILL I ATTAIN?
Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by WSQ upon successfully demonstrating competence.
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