WSQ SERVICE CHALLENGES
The WSQ SERVICE CHALLENGES (RESPOND TO SERVICE CHALLENGE) framework supports the Retail and Service industry businesses. The competency units have been designed to develop skills, knowledge and attitudes required by individual working upon supervision to deliver service to customers/clients.
Course Objective
The course aims to equip learners with the knowledge and skills to understand the triggers and signs of service challenges. It involves adopting the use of service recovery procedures and apply communication skills and resilience to alleviate service challenges.
Course Contents
The WSQ RESPOND TO SERVICE CHALLENGE (SF) competency elements are
- Identify triggers in the service environment
- Respond to service challenges
- Demonstrate communication skills and resilience
- Escalate unresolved service challenges
| Course Title | Respond to Service Challenge (SF) |
| Skill Title | Service Challenges |
| Skill Code Course Code |
RET-CEX-1008-1.1 TGS-2020503970 |
| Training Duration (with assessment) | 14 Hours (2 Days) |
Fees & Funding
| Course Fee (Before GST) | $330.00 |
| Total Course Fee (Incl. 9% GST) | $359.70 |
| Fees Payable (Up to 50% subsidy)
*Self-Sponsored – 21 to 39 years old SC/PR/LTVP+ *Company sponsored – Non-SME 21-39 years old SC/PR |
$194.70 |
| Fees Payable (Up to 70% subsidy)
*Self-Sponsored – Above 40 years old SC *Company sponsored – Non-SME Above 40 years old SC / SME |
$128.70 |
Participants who are assessed competent will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) upon successfully demonstrating competence.
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